Robert was the chief teller in a large New York bank. Over a period of three years, he embezzled $1.5 million. He took the money by manipulating dormant accounts. Unfortunately, Robert was both responsible for handling dormant accounts and for dealing with complaints from customers. When a customer would complain about his account, Robert was always the one to explain the discrepancy. He usually used the excuse that “it’s a computer error.” • What internal control weaknesses allowed this fraud to occur? Case 10 A controller of a small fruit-packing company in California stole $212,000 from the company. When asked why, he said, “Nobody at the company (especially the owners) ever talked to me. They treated me unfairly, they talked down to me, and they were rude to me. They deserve everything they got.” • What could the company have done to prevent this fraud?